MTR / SUPPORT

A question about
your camera roll?

Short answers to the most common problems. If that is not enough, a person will answer by email.

Start editing

Allow photo-library access, then choose a roll. Swipe left to place a frame in the bin, or right to keep it. The buttons below the photo do the same thing.

Nothing appears?

Open your phone settings and make sure MonTri can access all photos, then restart the app.

Bin and recovery

A left swipe does not immediately delete a photo. It first goes to MonTri’s bin, where you can review and restore it. Permanent deletion requires a separate confirmation.

After deletion, iOS or Android may still keep the image in the system’s Recently Deleted album for its usual recovery period.

Filters and detection

Open filters to isolate a year, orientation, place, screenshots, duplicates or blurred photos. Visual detection runs locally; the first scan can take a moment on a large library.

Contact us

Still stuck?

Write to us with your phone model, operating-system version and what happens immediately before the problem.

contact@mcsedition.org

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